June 14, 2023
Wonderful. Thanks so much!
The girls mentioned to me how much they enjoyed their training session with you yesterday. Thanks for being so informative, helpful, & supportive in this new scary venture for our team. It’s always hard when you have a steep learning curve but they felt so supported yesterday.
Thank you for that!
False River Veterinary Clinic
615 Hospital Road
New Roads, LA 70760
October 18, 2022
Thanks for helping us today. I am sorry I don't typically see my emails until after work however I know that you did help our team out today to keep us up and running!
Thank you very much as your customer service has been excellent for us and the sensors have been very easy to adapt to our program!
Dr. Molly Angel
July 28, 2022
I just want to say THANK YOU, THANK YOU, THANK YOU!
We were able to do all of our scheduled dental procedures today! The sensor arrived as promised and the training Samantha received this morning was fantastic. The software takes amazing radiographs – so much better than what we had. I appreciate the hoops you jumped through to get us up and running today!
Sugar House Veterinary Hospital
March 21, 2022
To whom it may concern,
My name is Dr. Patrick Owen and I am one of the owners of a veterinary practice in Fort Lupton, Colorado.
We currently use Idexx Cornerstone vet software and recently purchased a dental radiography system from Dental Focus. The system has been working well and Mr. Burrows has done an excellent job with integrating our images into Cornerstone and has been very helpful whenever we have called with questions or concerns.
I would highly recommend Dental Focus to anyone thinking of purchasing a dental radiography system.
Dr. Patrick Owen
Fort Lupton, Colorado
January 6, 2021
I just want to say thank you for all the amazing customer support over the years.
Your tech support guy called us back on Sunday night and was awesome! Would love to send him a gift card or something.
Dr. Kecia Valdez
January 22, 2020
I would like to compliment Brittany for providing us with great customer service in helping with technical issues with our Sopro software. She was professional, courteous and very knowledgeable.
It's greatly appreciated.
Fred Cohen, DVM
Westview Animal Hospital
October 26, 2021
I just wanted to let you know how awesome Bill Burrows was to work with today. I had an issue with my Sopix dental system and he walked me through fixing it. He was patient and kind with this technically challenged vet!
Thank you so much for having such a great support system for us.
Compassionate Care Animal Hospital
The best person to buy this equipment from is Jim Merritt. He has the best customer service and will help training your staff with anything they need.
You will Love it!
Very satisfied. Excellent diagnostic quality. Excellent customer service.
Since we purchased our Sensor unit about 3 1/2 years ago, we have had to call to get help with a problem on several occasions, most of the time with a pet under general anesthesia. We have never been referred to Acteon. Your staff has always answered quickly, and the problem resolved within a very few minutes.
You can’t imagine how important this is to us, while we have a patient under anesthesia!
I appreciate the culture of assistance that you have built, and you exemplify in your business, Jim
Dental Focus simply wanted every detail covered and wanted us to be successful. From the right equipment to installation to training – they were truly interested in a perfect experience.
We are enjoying the sensor, and returning the Progeny sensor.
It was very easy to learn the software, and it has cut down on the number of retakes needed to get good exposure and positioning, especially with our feline patients. We have had contact with tech support twice, and both times our technician (same one both times) was very helpful and resolved our questions speedily.
I could not believe the difference in quality over our old system in terms of detail. Cats, which our technicians used to hate to have to do because of the difficulties of shooting around the zygomatic arch, are now a breeze.
Jim has been a pleasure to work with and has been very helpful.