We have never been referred to Acteon. Your staff has always answered quickly, and the problem resolved within a very few minutes.
You can’t imagine how important this is to us, while we have a patient under anesthesia!
I appreciate the culture of assistance that you have built, and you exemplify in your business, Jim
Dental Focus simply wanted every detail covered and wanted us to be successful. From the right equipment to installation to training – they were truly interested in a perfect experience.
We are enjoying the sensor, and returning the Progeny sensor. It was very easy to learn the software, and it has cut down on the number of retakes needed to get good exposure and positioning, especially with our feline patients. We have had contact with tech support twice, and both times our technician (same one both times) was very helpful and resolved our questions speedily.
I could not believe the difference in quality over our old system in terms of detail. Cats, which our technicians used to hate to have to do because of the difficulties of shooting around the zygomatic arch, are now a breeze. Jim has been a pleasure to work with and has been very helpful.